FAQs

FREQUENTLY ASKED QUESTIONS

george_baxterGot a question for George?

Ask us anything about our products or what we do.  Keen to know about our fresh seafood home delivery service or just curious about what we do? Look for the answer to your question below.

If you can’t find what you are looking for please get in touch.

Do I need to register to place an order with you?

You will be given the chance to register an account with us during the checkout process. By creating an account you can earn loyalty points each time you shop!

What is the Seabird System?

The Seabird system is our unique way of purchasing, processing, packing and distribution to ensure our lovely fresh seafood reaches our valued customers in prime, “just bought from the shop” condition. Read more about the Seabird System.

How do I know my fish won’t be off by the time it’s delivered?

This has never happened in seven years of delivering fish in this way. It’s down to the extra effort that’s put in at our end to make this service possible. And because we only ship the freshest of fish. We’d rather tell you that something isn’t in stock than send you anything but the freshest.

Can I stick the fish I get delivered into the freezer?

YES. As part of the unique Seabird System our products are prepared in such a way that they can be frozen for a period of four months without any deterioration in quality. Be wary of some other “fresh” fish suppliers who actually supply pre-frozen fish. Avoid!

Why don’t you deliver 7 days a week?

A few reasons really. There aren’t fresh supplies of fish at the fish markets 7 days a week and we want to guarantee our customers the freshest of fish. Also, your fresh fish delivery will keep for three or four days without deterioration under proper refridgeration so it makes sense to limit the delivery days.

What happens if nobody is at home when you deliver my fish?

As part of the ordering process we take your contact details and we’ll contact you to make delivery arrangements that you are comfortable with. Our Seabird system keeps the fish in pristine condition for up to 48 hours so delivery can really be stress-free.

Do you source your fish from sustainable stocks?

We always do our best to source from sustainable sources and additionally try to provide full traceability

Why are supermarkets a bit cheaper?

I’ve never seen supermarket fish anywhere near the standard required to compare like for like. I’m a firm believer that you get what you pay for.

How can I tell if fish is really fresh?

The fish should have a shine about it and a slight smell of the sea, as opposed to being dull, lifeless or discoloured. For more information read our blog post on the topic of freshness.

How do you keep the fish cool during delivery?

Within insulated boxes we place sealed frozen gel packs that will keep the temperature down for 48 hours. The time that your fresh seafood delivery is in transit is on average less than 16 hours. This is the Seabird System.